Learn powerful new coaching skills
that will allow you to make significant improvements in customer service,
quality and employee self-worth. Classes online, plus practical training
in the United States.
Curriculum
Introduction to Five Star Service
for Managers
Moments of Truth
Identifying Customer Service Outcomes
Qualities and Expectations
Communicating Quality Service Standards
Coaching for Performance
Final Examination
Five Star Service for Hospitality
Learn how to meet and exceed the needs of your customers
within the hospitality industry by using a quality service approach.
Entry level classes online with practical training on ground.
Curriculum
Introduction to Five Star Service for Employees
First Impressions
The Customer’s Perspective
Doing Your Best
Partners in Change
The
Challenge
Final Examination
Five Star Service for Hospitality Employees
International Trade Certificate
Import & Export Certificate
Courses & International Programs
